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Training and learning outcomes in Kirkens SOS

This study aims to support the Church SOS 'emergency telephone service's quality and training work. The main emphasis will be on volunteers' learning outcomes and the extent to which the introductory course is useful for the work the volunteer is to perform in the telephone and chat service. The study will also shed light on the perceived advantages and disadvantages of digital courses versus training courses with physical attendance.


  • Project manager:
  • Lise Lien

Project period

  • Start:
    October 2021
  • End:
    April 2023

Commissioned by

  • Kirkens SOS